This article will help Partners understand and resolve common issues regarding rebate payments. If your clients haven’t received their rebates, don’t worry — the solution may be simple.
At JustMarkets, rebates are automatically credited to clients’ trading accounts once a day and are deducted from the Partner’s earned commission.
Below are the most common reasons why a client may not receive a rebate — along with guidance on how to fix each situation.
1. Rebates Not Set Up for the Trading Account
Reason: Rebates are set per trading account. If a client opens a new trading account, the rebate settings do not apply automatically — they must be set manually for each account.
Solution: Check the rebate settings in your Partner Area for that specific trading account: Client Rebate List
2. Client Did Not Close Orders
Reason: Rebates are credited based on closed trades only. If the client has open orders that haven’t been closed yet, no commission is generated, and rebates cannot be applied.
Solution: Wait for the client to close their trades. The rebates will be credited automatically on the next daily cycle.
3. Technical Issue
Reason: In rare cases, technical issues may prevent rebates from being credited even if all other conditions are met.
Solution: If the problem doesn’t match any of the reasons above, please contact our team via Support Hub
Go to Support Hub
Select 'Partnerships' category
Select the corresponding issue
Add the description of your issue and submit a ticket